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3% DISCOUNT FOR PERSONAL CHECK, CASHIERS CHECK, OR MONEY ORDER                                            Facebook buttontwitter buttonnewsletter button

Frequently Asked Questions

Can I add to an order once it's been submitted?
Usually not, because orders are immediately processed and sent to our shipping department for packaging and shipping. In some cases if you contact us soon after placing your order we can modify it, but we cannot guarantee this.
Do I have to create an account to purchase items online?
No. You can check out as a guest without creating an account. However, it will be easier for you if your order from us in the future to have your name and address pre-filled on the order form, which is why we offer you the option of having an account. We do not keep credit card information, whether you have an account or not.
Do you have a retail store?
No. We are an online-only retail store.
Do you ship internationally?
Many of the item we sell cannot be shipped outside the United States. Scopes, lasers, night vision equipment and other high-tech products cannot be exported. If there's a product you're interested in having shipped internationally please Contact us and we'll check the export laws.
Does my order have sales tax?
No. The only orders subject to sales tax are those from our home state of Alabama, and we absorb the cost of the Alabama sales tax and pay it ourselves.
Does your website use cookies?
Yes. All ecommerce websites use cookies to function. For a full list of cookies that we employ, please see our Privacy Policy page.
How can I change my account profile information?
To change any information in your profile, go to the Log In page here. On the left you'll see the Account Information box. Click on the links to change your name, email address, street address, password and other information.
How can I change my account password?
To change your password go to the Log In page here. The first page is the Dashboard page. In the Account Information box, you'll see a link to change your password below your name and email address.
How can I check the status of my order?
You can check the status of current orders and view information about past orders by logging into your account. If you're not registered with us, and you haven't received updates on your order, please use the Contact Us page to request order updates.
How do I cancel my order?
If you call or we receive your email before your order has shipped, we can cancel it. If the order has shipped, you will have to return the product when you receive it, and it will be subject to a restocking fee as explained in the Terms and Conditions page.
How do I delete my cookies?
For Internet Explorer browsers, please follow these instructions: Click the "Tools" menu bar. Select "Internet Options" from the menu that appears. Click "Delete Cookies" on the dialog box that appears. It will be in the center area of the "General" tab. For Firefox browsers, please follow these instructions: Click the "Tools" menu bar. Select "Options" from the menu that appears. From the dialog box, select "Privacy" on the left. Find "Cookies" on the main pane, and click the "Clear" button adjacent to it.
How do I return a product?
To return a product, you will need to call or email us to get a Return Authorization Number. If the reason for your return is that the product is defective, we'll replace it or work with you to get satisfaction from the manufacturer. If the product is not defective, there will be a restocking fee as explained on the Terms and Conditions page.
How long will it take to get my order?
Most of our items ship Priority Mail, and you will have your order in 2-3 days (not including Sundays or holidays). Some items ship Standard Mail or UPS Ground, which takes four to six days. Orders shipped to Alaska or Hawaii may take a couple of days more.
How much is the shipping cost?
We include the cost of shipping in many of our products, and have those products marked as "free shipping". On other items, shipping is calculated based upon the weight of the total order, and the method of shipping. Our standard shipping methods to choose from are 2-3 Day Priority Mail and UPS Ground. If you would like your order shipped by another method, please contact us.
How often is inventory updated?
Our inventory is updated at least once a day.
How to create an online account?
To create an online account, click on the "Sign In" link at the very top of the page. In the box on the left side of the Sign In page, you'll see a button to register with us. Simply click the button, and fill in your name, email address and other information. 
How to sign up for our newsletter?
At the bottom of every page on our site is an invitation to receive our newsletter. Simply enter your email address in the text box, click Submit, and you'll be directed to a page thanking you for registering.
I cannot receive emails from LensAndLasers.
If you cannot receive emails from us, please call toll free at 1-877-327-2519 or use the Contact Us page to let us know about this problem.
I forgot my password.
If you forgot your password, just click on the link that says "Forgot Your Password" on any page that requires a login. You'll enter your email address and will be sent an email with a link to reset your password.
I ordered the wrong item, what should I do?
Email or call us to let us know which product you wanted. We will send you the product you wanted, and give you a Return Authorization Number for returning the product you did not want. We will have to charge you for additional shipping plus any handling costs for the return.
Why do you charge restocking fees?
Returns and exchanges cost every merchant. There's the cost of additional shipping to send a different or replacement item. There's the cost of credit card fees for refunds (merchants pay roughly 3% in credit card fees on a purchase, and also pay 3% for refunds, so returned product costs the merchant 6% in credit card fees). Then there's labor costs in restocking the item, entering it into our system, and reporting returned merchandise on our annual corporate tax returns. Many merchants build the cost of returns, fraud and other costs into the price of their products. Everyone is charged for these costs. We think it's more fair to charge only the people who incur the cost of returns. It's one of the ways that we keep our prices low. If you're returning a product, you probably don't like having to pay these costs, but you no doubt liked our prices when you ordered, right?
I placed an order, but was shipped the incorrect item.
We have a number of systems in place to make sure the correct item goes to each customer, and rarely make mistakes. But we are human. If you receive the wrong product, contact us by phone toll-free at 1-877-327-2519 or use our Contact page. We'll send you the correct product and make arrangements for the return of the wrong item.
I received a defective item, what should I do?
Most manufacturers allow the retailer to handle defective product issues. We will send you a new product and make arrangements for the return of the defective product. Some manufacturers (Trijicon and Crimson Trace, for example) want to deal with the customer directly on issues of defective products (this is primarily because they almost never have a defective product). In such cases, we will contact the manufacturer for you, get the information you need to handle the problem, and will assist you in dealing with the manufacturer.
I received a package that was damaged, what should I do?
Please contact us by calling 1-877-327-2519, or use our Contact page. We will need to get information from you to file a claim with the carrier, to get the damaged package and product back to us, and to get a new product to you.
Is everything you sell listed on your site?
Everything that we ordinarily sell is listed on our site. However, we have access through our distributors to just about any type of product. We can often get the product you're looking for quickly, or can special order it for you. Just email or call us.
My credit card has been charged, but order hasn't shipped
We don't charge your card until your order actually ships. What you're seeing in your account is a pre-authorization for the amount of your order.
My order appears to be lost in transit.
Every so often a package takes some unusual route with the postal service or UPS. We will usually ask that you be patient for a couple of days as we watch the progress of the package using the tracking number. If it happens that the product is really lost, we will ask you to sign a couple of statements required by our insurance company, and will then send you a replacement product.
My transaction was declined or cancelled, but it still shows up on my credit card statement
Declined or cancelled transactions can take 3-7 days to be removed from your account by your card company. These are not actually charges, as we don't charge your account when the card is declined or the sale is cancelled. These are authorizations the card company puts on your account to hold those funds. We don't have any control over how long it takes your card company to remove the authorization from your account.
What forms of payment do you accept?
We accept Mastercard, Visa, Discover, and American Express. We also accept money order, cashiers checks and personal checks, and offer a 3% discount for payment by money order, cashiers check or personal check. We cannot ship the product until the check clears, which can take a couple of days for a cashiers check or money order, and for personal checks a week after we receive it.
You're out of stock on an item I want. How can I find out when it's available?
Please use the Contact Us page to ask about item availability, or call toll-free at 1-877-327-2519. If we don't know when the product is expected, we can contact the manufacturer for an estimated shipping date.