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"New-in-box" defective and/or damaged items

Defective items are rare, but if you should receive a defective product from us, we will ship you a replacement product immediately, and make arrangements with you to have the original product returned to our warehouse. Some manufacturers (most notably Trijicon) do not allow retailers to determine whether a product is defective, and instead require the customer to deal with the manufacturer directly. In such cases, we will work with you and the manufacturer to resolve the issue as quickly and satisfactorily as possible. 

Trijicon does not warranty cosmetic defects such as minor scratches or blemishes. They will inspect the product, but replacement is at Trijicon's discretion. We have no authority to do exchanges. Further, we cannot provide refunds on Trijicon products for cosmetic defects, as Trijicon will not take the products back from us. If your Trijicon product has a cosmetic defect, we will assist you in dealing with them, but we cannot promise that they will replace your product. 

Except as noted above, LensAndLasers will provide replacement merchandise for "new-in-box" defective items. This includes items found to be defective prior to use within 7 days period of receipt. (This 7 day timeframe does not apply to products ordered for Christmas presents,or other situations where the product would not be opened within 7 days).

All such returns must first get an authorization number from us; please contact us for the number. We will work with the manufacturers to settle the problem with the defective item, as we don't feel that you should have to. If you receive a defective or damaged product, please use the Contact link on our site pages, and describe in detail the problem.


Non-defective returns

Non-defective returns must be authorized and are subject to a 10% restocking fee. All return freight charges must be prepaid by the customer and are not refundable. Non-defective returns will either be credited or exchanged at the discretion of LensAndLasers unless the warranty policy, as listed by the manufacturer, specifically outlines a different course of action. If you wish to return a non-defective item, please use the Contact link on our site's pages, and explain your reason for wanting to return the item.

We regret having to charge a restocking fee at all, but some people who have bought items just out of curiousity and then wanted to return them have made the restocking fee necessary. Wherever possible, we will make every effort to keep the restocking fee to just a few dollars.


The technical information provided in these online documents is provided in good faith, and to the best of our knowledge is assumed to be correct. LensAndLasers will not be held responsible for damages, material or otherwise, resulting from improper us and storage of any of our products.

Some of the products that LensAndLasers sells can be hazardous to health. Always carefully read and understand all caution statements and product use directions sown on product labels before using.

LensAndLasers expressly disclaims all warranties and/or conditions, express or implied, but not limited to, the implied warranties and/or conditions of merchantability or satisfactory quality and fitness of a product for a particular purpose and non-infringement of third party rights. LensAndLasers does not warrant that its products will meet your requirements. Furthermore, LensAndLasers does not warrant or make any representations regarding the use of the result of the use of any of our products or related documentation in terms of their correctness, accuracy, reliability, or otherwise. No oral or written information or advice given by LensAndLasers shall create a warranty or in any way increase the scope of this warranty. Should any product purchased from LensAndLasers prove defective, you, and not LensAndLasers, assume the entire cost of all necessary servicing, repair or correction. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. The terms of this disclaimer do not affect or prejudice the statutory rights of a consumer acquiring LensAndLasers products otherwise than in the course of a business, neither do they limit or exclude any liability for death or personal injury caused by LensAndLasers's negligence.

Under no circumstances, including negligence, shall LensAndLasers be liable for any incidental, special, indirect or consequential damages arising out of or relating to the use of its products, Some jurisdictions do not allow the limitation or incidental or consequential damages so this limitation mmay not apply to you. In no even shall LensAndLasers total liability to you for all damages exceed the amount of $50.00.

You agree to indemnify and hold LensAndLasers harmless from any and all damages, liabilities, costs, and expenses, including but not limited to attorneys fees and costs of suit, incurred by LensAndLasers as a result of any claim, proceeding, and or judgment to the extent it arises out of or is connected in any manner with the operation, use, distribution or modification of any of LensAndLasers' products.

You may not use or otherwise export or re-export any LensAndLasers products except as authorized by United States law and the laws of the jurisdiction in which LensAndLasers was obtained. In particular, but without limitation, LensAndLasers products may not be exported or re-exported (i) into (or to a national or resident of) any U.S. embargoed country or (ii) to anyone on the U.S. Treasury Departments list of Specially Designated Nationals or the U.S. Department of Commerces Table of Denial Orders. By using any LensAndLasers product, you represent and warrant that you are not located in, or under control of, or a national or resident of any such country or on any such list.


Use of the word "GLOCK"

DISCLAIMER: "GLOCK" is a federally registered trademark of GLOCK, Inc. and is one of many trademarks owned by GLOCK, Inc. or GLOCK Ges.mbH. Neither LensAndLasers, nor this site are affiliated in any manner with, or otherwise endorsed by, GLOCK, Inc. or GLOCK Ges.mbH. The use of "GLOCK" on this page is merely to advertise the sale of GLOCK pistols, parts, or components. For genuine GLOCK, Inc. and GLOCK Ges.mbH products and parts visit www.glock.com.